(HOURS ARE Subject to change as needed for production):
WE ARE CURRENTLY EXPERIENCING A HIGH VOLUME OF PRODUCTION AND LIMITED WITH OUR FRAMING ARTISANS.
OUR HOURS HAVE TEMPORARILY CHANGED TO ACCOMODATE PRODUCTION ETAS AND DEADLINES.
AS ORDERS ARE COMPLETED WE WILL BE CONTACTING ALL CUSTOMERS IN THE ORDER EACH PROJECT WAS RECIEVED.
Current hours
MONDAY – THURSDAY: 12pm – 6pm
FRIDAY – SUNDAY: CLOSED
All new orders can be placed during open business hours and are eligible for our courtesy 25% discount off any frame in our store (limit 1 frame per customer). Thank you for your patience and understanding.
(*ETA subject to change due to staffing availability and unforeseen circumstances beyond our control including severe weather leading to shipment delays, damaged materials received and rendered unrepairable and material out of stock on backorder by our supplier).
EXTREME WEATHER HOURS
Our goal is to protect our staff and our customers. Therefore our store is closed and our production is shut down during SEVERE weather hours including Tornado and flash flood weather, freezing temperatures and heavy snow and high heat temperatures over 105.
Orders taken prior to the start date of the noted hours listed above will begin production when we return. Please see our Terms and Conditions regarding standard orders and deadlines.
HOLIDAY ORDERING:
Christmas custom frame gift orders that are CUSTOM DESIGNED AND TAKEN AFTER OCTOBER 31 WILL NOT BE GUARANTEED TO ARRIVE BEFORE CHRISTMAS due to our vendors shipping schedules which affect our production timelines. There are limited frames available that we can still offer up to December 20 but no guarantee we will have them ready by Christmas. We encourage you to bring your gift orders prior to November 15th to ensure we are able to complete them. Please note special builds (see Gun Case below) require more time and therefore the absolute cutoff for Christmas gift time is October 15.
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GUN CASE AND MEDALLION SHADOWBOX SPECIAL BUILDS for Christmas are encouraged to be placed by October 15th.
Gun cases or any type of build that requires workmanship and materials outside the realm of a custom frame is considered a special build. Because these orders can take 8 – 16 weeks to build – possibly longer – based on material availability, cut, sanding, planing, building, joining, sewing, mounting, etc., our Master Framing Artisan requires plenty of time to ensure you receive the finest product possible. Therefore, all special builds of this type for Christmas should be placed prior to October 15. Please note due to the extensive workmanship involved in our special builds we are not able to offer discounted rates for these types of projects.
48 hour or less RUSH ORDERS INCUR A $45 FEE ad are made from SELECT STANDARD inhouse FRAMES available or NATURAL WOODS.
If you have an order that needs to be done within 48 hours we have select standard non-decorative frames that include satin black, color-match (bring a swatch or choose from our selections), distressed rustic (chalk paint used on our ready made’s) or oak frames natural or stained in mahogany, walnut, pecan or weathered grey, all built in house. Restrictions apply to size and style – ask our Master Framer Carla for details. Special 25% discount coupon is not eligible with rush orders.
Thank you again for your business!
Sincerely,
Carla J. Spahr – CP Master Artisan Framer, Owner/Operator
TIMELESS Custom Frames & Art Gallery is centrally located in the Lubbock, Texas MISSION PLAZA behind Market Street on 50th & Indiana at 3501 50th St. #220, Lubbock TX 79413.
Store hours, dates and offers are subject to change.