ALWAYS Allow for 2 additional weeks or more with orders of 3 or more, especially with special builds, sew mounts (wedding apparel, military uniforms, boots, etc) and gun cases. It is not necessary to call as we will always call you when the work is complete. We may experience trials during the build process and each build is unique, thus the approach may take longer for some projects depending on the elements and type of mount.
All custom frame orders must be paid at the time of order. Financing options are at the discretion of the owner and are to be paid within 30 days or when your project is complete, whichever comes first. If the project is complete and the customer is notified and has not remitted payment the order will be retained until all payment is paid in full and finance charges of 1.7% plus $25 will be added within 3 days including weekends of completion and notification to the customer. We work extremely hard to produce and protect your art and expect to be compensated. Your cooperation is appreciated. If you have failed to meet the above conditions of remitting payment as described above we will be happy to frame your work in the future however you will not be eligible for future special financing.
Pricing is subject to change and discounts are at the discretion of the owner.
No returns on the following: labor, sew mounts, shadow box mounts, premium frames & metal frames.
Any return given will be based on price paid prior to taxes and after discount if applicable. A 50% restocking fee will apply to all returns.
Materials used are at the discretion of Timeless Custom Frames & Art Gallery to be best suited for your project. All materials are guaranteed to be UV protected, acid free & preservation is used with all custom orders.
Damaged items that are brought in will be noted at time of order and require your signature. We will be responsible up to $250.00 for any damages caused by Timeless Custom Framers.
We do not cut any artwork unless necessary to fit within your specified order and only with your consent.
Any photo’s that we scan will need a copyright release signed by you and the studio if applicable. If the back of the photo says do not copy a release will need to be provided by the studio and the customer requesting the copy. You can obtain a copyright release form here.
All work is done ON-SITE. Payment is due at time of order. Standard production time is 10 business days.
Same day = $150 on basic natural and colored contemporary mouldings (flat face)
2 Days = $75 on basic natural and colored contemporary mouldings (flat face)
PREMIUM CROWN MOULDINGS AND RUSH ORDERS: All premium rush orders are a $175 additional fee no exceptions.
Certain vendors can ship to us within a shorter time frame than others. That said, if we are aware that you need to have your order within a week we will only show you the vendors which can ship to us provided the frame is in stock and available to ship in such a short time.
We do not guarantee damage-free shipments, therefore we will repair damage however if it is extensive such as a break in the frame we will have to return it to the vendor for a replacement.
WE DO NOT REIMBURSE rush fee’s since we will still be building the frame before the 10 day (not including weekends) standard build time.
GALLERY TERMS AND CONDITIONS (DOES NOT REQUIRE SIGNATURE)
1. GALLERY FEE AND FORM REQUIREMENTS:
1.1. (3) Pieces minimum of Artwork, Photography or 3D Art is required. Can also be Giclee’s or prints of your NFS originals, however the original must be on exhibit.
1.2. The $25 Gallery Fee and any additional charge per piece (3 pieces minimum for $25. Additional pieces $5 up to 10 pieces total. More artwork is by the discretion of the Gallery and will be charged $5 per piece.) is due on Tuesday the same week of First Friday Art Trail (FFAT).
1.3. TO ENSURE SPACE FOR THOSE ARTISTS WHO ARE SELLING THEIR WORK IS AVAILABLE NO NFS PIECES WILL BE ACCEPTED unless you are selling prints or giclees of it – see 1.1. above
1.4. All artists must complete this form for insurance and inventory purposes. We use this form to inventory what you bring in, take out, and to use the information for labels that will hang next to your work.
1.5. The deadline to have this form sent to the Gallery via email is the Saturday before the following months First Friday Art Trail (FFAT). If we don’t have this form emailed to us by the Saturday preceding FFAT your space will not be reserved.
1.6. ONGOING ARTISTS: Please fill out the artwork section of the form for each new piece you bring in and email it.
1.7. DEADLINE ONGOING EXHIBITS is the Saturday before the first Friday of the following month.
2. ARTWORK REQUIREMENTS & PRESENTATION:
2.1. All Entries must be originals and not derivatives of any other persons photography, artwork, or workshop demonstrations.
2.2. All canvas paintings must have the sides painted black or have the painting extended to give a gallery wrap appearance AND wired for hanging.
2.3. PHOTOGRAPHY: PLEASE DO NOT SIGN YOUR NAME ANYWHERE ON THE PHOTO AS IT DETRACTS THE VIEWERS EYE FROM THE SUBJECT. INSTEAD YOUR SIGNATURE SHOULD BE ON THE BACK OF THE PHOTO OR ON THE FRONT OF THE MAT.
2.4. Due to potential breakage only framing grade acrylic instead of glass will be accepted. If you need to change out the glass we offer acrylic at 40% off.
2.5. All Artwork & Photography must be framed and ready to hang by Tuesday NO EXCEPTIONS. Only picture hanging wire will be accepted. Also we will not accept dry mounted pictures, chipped frames or matting that is in poor condition such as frayed bevel cuts on the mat or smudge marks. If any art or photos need to be matted or you need to change out the glass please bring them no later than Monday prior to setup.
3. SET UP AND REMOVAL OF ART:
3.1. ART SETUP IS 10AM-5PM On Tuesday the week of FFAT.
3.2. Art removal can be done no sooner than the Sunday right before FFAT and no later than Monday the week of FFAT.
3.3. There will be a storage fee for any artwork that is not been renewed and has not been picked up beginning 24 hours after Monday of $15/day. This applies to all artists.
4. RENEWING YOUR EXHIBIT:
4.1. To renew your exhibit please email us at firstname.lastname@example.org on or before the Saturday prior to Tuesday set up. You can pay your Gallery fee on or before Tuesday preceding FFAT.
4.2. Please be advised we may have to move artwork around as we make space monthly for each artist.
4.3. All work can be on exhibit for 2 months. By the 3rd month if there is still space available and you want to remain in the gallery please present fresh art and fill out the form before the Saturday deadline.
4.4 IF THERE ARE NEW ARTISTS WHO ARE LOOKING TO DISPLAY THEIR ART IN THE GALLERY FOR THE UPCOMING MONTH AND WE NEED TO MAKE ROOM IT IS THE POLICY OF THE GALLERY TO ACCOMMODATE ALL ARTISTS. TO DO THIS THE GALLERY RESERVES THE RIGHT TO CHOOSE WHICH CURRENT EXHIBIT WILL DISCONTINUE TO RUN EVEN IF THE ARTIST HAS OPTED TO RENEW THEIR EXHIBIT.
5. SECURITY & LIABILITY:
5.1. While on exhibit in our Gallery your work will be secured through ADT and insured under our commercial building insurance.
5.2. We take the utmost care in handling and protecting your work at all times. Your work will only be handled by our Gallery coordinators OR YOURSELF. Timeless Custom Frames & Art Gallery is NOT responsible for Damage or Loss of any Art Work submitted into the Gallery, in certain circumstances any liability for damages caused by our Gallery owner and/or workers will be shared at the discretion of Timeless Custom Frames & Art Gallery.
5.3. NO CAMERAS ARE ALLOWED IN OUR GALLERY TO PROTECT THE ARTISTS COPYRIGHTS – if you are the artist you can photograph your own art but will need permission from the artist to photograph their work.
5.4. While in the Timeless Art Gallery a 25% selling fee is charged for all art that is on exhibit and sells as a result of exposure either through walk-in customers, internet marketing or published advertisement.
Terms and conditions subject to change.
Lee & Carla Schoolcraft – Owners
Timeless Custom Frames & Art Gallery
3501 50th Street Suite 112
Lubbock, TX 79413
806-771-2754 | email@example.com
Terms and conditions subject to change.