PRODUCTION TIME
All work is done ON-SITE. Payment is due at time of order. Standard custom frame production times are 14-20 business days. ALWAYS Allow for 2 additional weeks (time frame can vary based on job and material availability) or more with orders of 2 or more. All special build timelines (includes round frames larger than 20×20), sew mounts (wedding apparel, military uniforms, boots, etc), gun cases, shadowbox mounts with clothing, returned damaged shipments and replacement of discontinued items will vary based on availability and obstacles as the project is underway that we may experience however it is not necessary to call as we will always call you when the work is complete. NO RETURNS ARE GIVEN FOR PROJECTS REQUIRING EXTENDED PRODUCTION TIME unless it is a completed order that is not what was expected at the time of order, in which case, a 50% restocking fee will be deducted before taxes and after discounts.
DISCOUNTS
Discounted sale prices on framing is at the discretion of the owner. Labor, glazing and materials used are charged separate. Because we build in-house we can give our cost off the frame markup to save you money however labor, glazing and materials do not get discounted since we have to pay full price to our vendor and Framing professionals. We do our best however to give you competitive pricing with QUALITY WORKMANSHIP. All work is guaranteed and can be brought back within 30 days for repair or remount caused by oversight of our craftsman if needed.
PAYMENT
All custom frame orders must be paid at the time of order. Financing options are at the discretion of the Company and are to be paid within 15 days or when your project is complete, whichever comes first. A 10% finance fee will be added to the total of the purchase price. If the project is/is not complete and the customer is notified and has not remitted payment within the 15 day agreement the order will be retained until all payment is paid in full and additional finance charges of 1.75% daily will be added within 1 day past the 15 day payment term up to 300 at which time the payment will go to collections. NOTE: We don’t ever want to take these extreme measures however we work extremely hard to deliver a pristine product and exceed your expectations, therefore in order to stay in business and continue to bring you outstanding quality we must be paid as per agreed. Your cooperation is appreciated
Again, pricing is subject to change and discounts are at the discretion of the owner.
RETURNS:
NO RETURNS WILL BE GIVEN FOR EXTENDED PRODUCTION TIMES. Approved returns must be submitted within 7 days from the date of pickup and are limited to FRAME AND GLASS ONLY excluding labor and based on the price paid prior to taxes and after any discounts given minus a 50% restocking fee. Time frame for all funds to be received on all returns is 30 – 90 days to allow us to recoup our loss to all vendors used to create your frame order.
Materials used are at the discretion of Timeless Custom Frames & Art Gallery to be best suited for your project. All materials are guaranteed to be UV protected, acid free & preservation is used with all custom orders.
If you are framing an item with damage on it, it will be noted and will require your signature on your invoice in order to proceed with framing. We take extra measures to protect your art from beginning to end however we strongly recommend that you have insurance on any piece valued at over 1000 for your own piece of mind.
We do not cut any artwork unless necessary to fit within your specified order and only with your consent. To avoid cutting the print a mat border that exceeds the width of the image border between white space and print area is always advised by our Master Framer.
Any photo’s that we scan will need a copyright release signed by you and the studio if applicable. If the back of the photo says do not copy a release will need to be provided by the studio and the customer requesting the copy. You can obtain a copyright release form here.
All trademark and copyright logos (college logos, college seals, etc) require an original signed permission form by your college marketing and communication department or other party in charge of permissions to be brought in at your time of order. Otherwise you may bring your own stickers, seals, emblems, etc to be placed into your frame at no additional charge other than space that changes the frame size if applicable.
CANCELLATIONS
Materials are ordered once you decide on a design, therefore the funds are immediately processed to purchase the materials required to build a custom frame. We understand that circumstances arise that may require a cancellation. Therefore ALL orders must be cancelled within 48 hours of ordering to receive a full refund otherwise 50% restocking fees will apply.
All sales are final and all orders are ‘As Is’ once you have reviewed the final product, approved it, and left our store. If there are defects caused by workmanship we will take every measure to correct the work such as frame corner separation, mat bowing or lifting and artwork falling below mat trim line. We will not be held liable for broken glass, mis-management and chipping/breakage of frames that have been improperly hung therefore falling and incurring damage, thin canvas wood used that has warped due to improper storage or climate changes beyond our control.
RUSH FEES:
Same day = $150 on basic flat profile natural wood stained or colored
2 Days = $75 on basic flat profile natural wood stained or colored
PREMIUM CROWN MOULDINGS AND RUSH ORDERS Overnight or within 1 week: All premium rush orders will incur market rate overnight shipping fees per FedEx, UPS, LSO and USPS.
Certain vendors can ship to us within a shorter time frame than others. That said, if we are aware that you need to have your order within a week we will only show you the vendors which can ship to us provided the frame is in stock and available to ship in such a short time.
We do not guarantee damage-free shipments, therefore we will repair damage however if it is extensive such as a break in the frame we will have to return it to the vendor for a replacement which will increase production time however the order is still considered a rush therefore the fee will not be refunded.
INSTALLATION
We offer picture installation in both residential and commercial locations. Please be sure to clear the area that we will be working in including moving away vases and other items that may be a hindrance to accessing the location in which the art will be installed. IN all cases we do not offer any other services other than hanging the art. That said you will need to determine the location before we come to install.
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GALLERY TERMS AND CONDITIONS (DOES NOT REQUIRE SIGNATURE) PLEASE READ HERE
ACKNOWLEDGMENT:
1. GALLERY FEE AND FORM REQUIREMENTS:
1.1. No NFS artwork will be accepted since the gallery accommodates Artists who are selling their work only. Giclee’s or prints of your NFS originals are fine however the original must be on exhibit.
1.2. GALLERY FEE OPTIONS: Each piece on display is $50 up to 10 pieces with a 35% commission OR rent a 16’x16′ wall and floor area to show unlimited pieces and pay only 15% commission for $250 /month. All fee’s are due monthly on the First Monday of each month.
1.3. All artists must complete this form for insurance and inventory purposes. We use this form to inventory what you bring in, take out, and to use the information for labels that will hang next to your work.
1.4. The deadline to have this form sent to the Gallery via email is Saturday before the first Tuesday noted above.
1.5. ONGOING ARTISTS: Please fill out the artwork section of the form for each new piece you bring in or sell to keep your inventory accurate..
2. ARTWORK PRESENTATION REQUIREMENTS:
2.1. All Entries must be originals and not derivatives of any other persons photography, artwork, or workshop demonstrations.
2.2. All canvas paintings must have the sides painted black, white, or any other solid color you choose to match the painting OR have the painting extended to give a gallery wrap appearance AND wired for hanging. If no wire is present you can purchase a kit here for $5 and wire it prior to setup. All non-wired canvases will be rejected.
2.3. Due to potential breakage only framing grade acrylic instead of glass will be accepted. If you need to change out the glass we offer acrylic at 40% off.
2.5. All Artwork & Photography must be framed and ready to hang by the last Sunday of the month NO EXCEPTIONS. Only picture hanging wire will be accepted. Also we will not accept dry mounted pictures, chipped frames or matting that is in poor condition such as frayed bevel cuts on the mat or smudge marks UNLESS YOUR ART IS PURPOSELY DISTRESSED. If any art or photos need to be matted or you need to change out the glass please bring them no later than the last Friday of the Month prior to the next months cycle which always starts on the first Monday of each month.
3. SET UP AND REMOVAL OF ART:
3.1. ART SETUP IS 2PM-6PM the Last Sunday of the Month.
3.2. Art removal is at your discretion however you will still be responsible for gallery fees noted above.
3.3. There will be a storage fee for any artwork that is not been renewed and has not been picked up beginning the first Wednesday of the month at $15/day. This applies to all exhibits.
4. RENEWING YOUR EXHIBIT:
4.1. To renew your exhibit please email us at tcfgallerylubbock@gmail.com on or before the Saturday prior to the Last Sunday of the month setup – your payment will be requested via paypal and must be paid prior to setup.
4.2. All work can be on exhibit for 2 months. By the 3rd month if there is still space available and you want to remain in the gallery please present fresh art and fill out the form before the Saturday deadline.
4.3 IF THERE ARE NEW ARTISTS WHO ARE LOOKING TO DISPLAY THEIR ART IN THE GALLERY FOR THE UPCOMING MONTH AND WE NEED TO MAKE ROOM IT IS THE POLICY OF THE GALLERY TO ACCOMMODATE ALL ARTISTS. TO DO THIS THE GALLERY RESERVES THE RIGHT TO CHOOSE WHICH CURRENT EXHIBIT WILL DISCONTINUE TO RUN EVEN IF THE ARTIST HAS OPTED TO RENEW THEIR EXHIBIT. Refunds will be given at this time.
5. SECURITY & LIABILITY:
5.1. While on exhibit in our Gallery your work will be secured through ADT and insured under our commercial building insurance. If you feel you need additional insurance it is your responsibility to insure your artwork at your cost.
5.2. We take the utmost care in handling and protecting your work at all times. Your work will only be handled by our Gallery coordinators OR YOURSELF. Timeless Custom Frames & Art Gallery is NOT responsible for Damage or Loss of any Art Work submitted into the Gallery, in certain circumstances any liability for damages caused by our Gallery owner and/or workers will be shared at the discretion of Timeless Custom Frames & Art Gallery.
5.3. NO CAMERAS ARE ALLOWED IN OUR GALLERY TO PROTECT THE ARTISTS COPYRIGHTS – if you are the artist you can photograph your own art but will need permission from the artist to photograph their work.
Terms and conditions subject to change.
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Carla Schoolcraft-Spahr, Owner/Curator
Timeless Custom Frames & Art Gallery
3501 50th Street Suite 112
Lubbock, TX 79413
806-771-2754 | tcfgallerylubbock@gmail.com