ALWAYS Allow for 2 additional weeks or more with orders of 3 or more, especially with special builds, sew mounts (wedding apparel, military uniforms, boots, etc) and gun cases. It is not necessary to call as we will always call you when the work is complete. We may experience trials during the build process and each build is unique, thus the approach may take longer for some projects depending on the elements and type of mount.
All custom frame orders must be paid at the time of order. Financing options are at the discretion of the owner and are to be paid within 30 days or when your project is complete, whichever comes first. If the project is complete and the customer is notified and has not remitted payment the order will be retained until all payment is paid in full and finance charges of 1.7% plus $25 will be added within 3 days including weekends of completion and notification to the customer. We work extremely hard to produce and protect your art and expect to be compensated. Your cooperation is appreciated. If you have failed to meet the above conditions of remitting payment as described above we will be happy to frame your work in the future however you will not be eligible for future special financing.
Pricing is subject to change and discounts are at the discretion of the owner.
No returns on the following: labor, sew mounts, shadow box mounts, premium frames & metal frames.
Any return given will be based on price paid prior to taxes and after discount if applicable. A 50% restocking fee will apply to all returns.
Materials used are at the discretion of Timeless Custom Frames & Art Gallery to be best suited for your project. All materials are guaranteed to be UV protected, acid free & preservation is used with all custom orders.
Damaged items that are brought in will be noted at time of order and require your signature. We will be responsible up to $250.00 for any damages caused by Timeless Custom Framers.
We do not cut any artwork unless necessary to fit within your specified order and only with your consent.
Any photo’s that we scan will need a copyright release signed by you and the studio if applicable. If the back of the photo says do not copy a release will need to be provided by the studio and the customer requesting the copy. You can obtain a copyright release form here.
All work is done ON-SITE. Payment is due at time of order. Standard production time is 10 business days.
Same day = $150 on basic natural and colored contemporary mouldings (flat face)
2 Days = $75 on basic natural and colored contemporary mouldings (flat face)
PREMIUM CROWN MOULDINGS AND RUSH ORDERS: All premium rush orders are a $175 additional fee no exceptions.
Certain vendors can ship to us within a shorter time frame than others. That said, if we are aware that you need to have your order within a week we will only show you the vendors which can ship to us provided the frame is in stock and available to ship in such a short time.
We do not guarantee damage-free shipments, therefore we will repair damage however if it is extensive such as a break in the frame we will have to return it to the vendor for a replacement which will increase production time however the order is still considered a rush therefore the fee will not be refunded.
WE DO NOT REIMBURSE rush fee’s since we will still be building the frame before the 10 day (not including weekends) standard build time.
GALLERY TERMS AND CONDITIONS (DOES NOT REQUIRE SIGNATURE) PLEASE READ HERE
1. GALLERY FEE AND FORM REQUIREMENTS:
1.1. No NFS artwork will be accepted since the gallery accommodates Artists who are selling their work only. Giclee’s or prints of your NFS originals are fine however the original must be on exhibit.
1.2. GALLERY FEE OPTIONS: Each piece on display is $50 up to 10 pieces with a 35% commission OR rent a 16’x16′ wall and floor area to show unlimited pieces and pay only 15% commission for $250 /month. All fee’s are due monthly on the First Monday of each month.
1.3. All artists must complete this form for insurance and inventory purposes. We use this form to inventory what you bring in, take out, and to use the information for labels that will hang next to your work.
1.4. The deadline to have this form sent to the Gallery via email is Saturday before the first Tuesday noted above.
1.5. ONGOING ARTISTS: Please fill out the artwork section of the form for each new piece you bring in or sell to keep your inventory accurate..
2. ARTWORK PRESENTATION REQUIREMENTS:
2.1. All Entries must be originals and not derivatives of any other persons photography, artwork, or workshop demonstrations.
2.2. All canvas paintings must have the sides painted black, white, or any other solid color you choose to match the painting OR have the painting extended to give a gallery wrap appearance AND wired for hanging. If no wire is present you can purchase a kit here for $5 and wire it prior to setup. All non-wired canvases will be rejected.
2.3. Due to potential breakage only framing grade acrylic instead of glass will be accepted. If you need to change out the glass we offer acrylic at 40% off.
2.5. All Artwork & Photography must be framed and ready to hang by the last Sunday of the month NO EXCEPTIONS. Only picture hanging wire will be accepted. Also we will not accept dry mounted pictures, chipped frames or matting that is in poor condition such as frayed bevel cuts on the mat or smudge marks UNLESS YOUR ART IS PURPOSELY DISTRESSED. If any art or photos need to be matted or you need to change out the glass please bring them no later than the last Friday of the Month prior to the next months cycle which always starts on the first Monday of each month.
3. SET UP AND REMOVAL OF ART:
3.1. ART SETUP IS 2PM-6PM the Last Sunday of the Month.
3.2. Art removal is at your discretion however you will still be responsible for gallery fees noted above.
3.3. There will be a storage fee for any artwork that is not been renewed and has not been picked up beginning the first Wednesday of the month at $15/day. This applies to all exhibits.
4. RENEWING YOUR EXHIBIT:
4.1. To renew your exhibit please email us at email@example.com on or before the Saturday prior to the Last Sunday of the month setup – your payment will be requested via paypal and must be paid prior to setup.
4.2. All work can be on exhibit for 2 months. By the 3rd month if there is still space available and you want to remain in the gallery please present fresh art and fill out the form before the Saturday deadline.
4.3 IF THERE ARE NEW ARTISTS WHO ARE LOOKING TO DISPLAY THEIR ART IN THE GALLERY FOR THE UPCOMING MONTH AND WE NEED TO MAKE ROOM IT IS THE POLICY OF THE GALLERY TO ACCOMMODATE ALL ARTISTS. TO DO THIS THE GALLERY RESERVES THE RIGHT TO CHOOSE WHICH CURRENT EXHIBIT WILL DISCONTINUE TO RUN EVEN IF THE ARTIST HAS OPTED TO RENEW THEIR EXHIBIT. Refunds will be given at this time.
5. SECURITY & LIABILITY:
5.1. While on exhibit in our Gallery your work will be secured through ADT and insured under our commercial building insurance. If you feel you need additional insurance it is your responsibility to insure your artwork at your cost.
5.2. We take the utmost care in handling and protecting your work at all times. Your work will only be handled by our Gallery coordinators OR YOURSELF. Timeless Custom Frames & Art Gallery is NOT responsible for Damage or Loss of any Art Work submitted into the Gallery, in certain circumstances any liability for damages caused by our Gallery owner and/or workers will be shared at the discretion of Timeless Custom Frames & Art Gallery.
5.3. NO CAMERAS ARE ALLOWED IN OUR GALLERY TO PROTECT THE ARTISTS COPYRIGHTS – if you are the artist you can photograph your own art but will need permission from the artist to photograph their work.
Terms and conditions subject to change.
Carla Schoolcraft-Spahr, Owner/Curator
Timeless Custom Frames & Art Gallery
3501 50th Street Suite 112
Lubbock, TX 79413
806-771-2754 | firstname.lastname@example.org